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About the store

What is IDLT Basics?

IDLT Basics focuses on everyday clothing with clean designs, relaxed silhouettes and attention to fabric and fit. The collection includes T-shirts, layered tops, knitwear, trousers and outerwear designed to work together in an everyday wardrobe.

Who operates IDLT Basics?

The online store at idltbasics.com is operated by Copping Zone SRL, an Italian company based in Rome, with VAT number IT16165871001. Our team manages orders and customer support for purchases from this website. You can contact us through our Contact page and review our Refund Policy before ordering.

Is IDLT Basics a dropshipping website?

No. IDLT Basics uses a warehouse and fulfilment network to hold and dispatch stock. Our team manages orders, customer support and returns, while logistics partners handle storage and shipping. We remain your point of contact throughout the purchase and after delivery.

Where does IDLT Basics ship from?

Orders can ship from warehouse locations in the European Union, the United States or China. The dispatch location depends on the item, stock availability and destination. Not every product is stocked in every region. An order dispatched from China is still managed by IDLT Basics.

How can I contact IDLT Basics customer support?

Use our Contact page or email [coppingzonebusiness@gmail.com](mailto:coppingzonebusiness@gmail.com). Include your order number if your question concerns a purchase. We typically reply within one business day. For questions before ordering, include the product name and the details you would like us to check.

Orders & shipping

How long does IDLT Basics delivery take, and what does shipping cost?

Please allow the processing window stated for your selected product, plus the delivery time for your destination and shipping service. Processing takes place before dispatch; transit time starts afterwards. See our Shipping page and product-specific notices. Available destinations and shipping charges are shown at checkout.

How can I track my order, and can items arrive separately?

Once your order ships, you will receive a shipping confirmation with tracking information, also available through your order status page. Items sent from different warehouse locations may arrive in separate parcels. Check the shipping confirmations for each parcel, or contact us if you need help.

How are payments handled on IDLT Basics?

Checkout is powered by Shopify and uses an encrypted HTTPS connection. The payment methods available for your country are shown before you pay. Any purchase protection offered by your payment provider is governed by that provider's own terms.

What should I do if my delivery is late or appears to be missing?

If the estimated delivery window has passed or the tracking appears stuck, contact our team with your order number. We will check the shipment with our logistics partners and explain the next steps. A missing-delivery issue is handled separately from a return of an item you have received.

What happens if an item I ordered becomes unavailable?

We will contact you about the affected item. You can request a refund for the unavailable item or consider any replacement or store-credit option we offer. A replacement or store credit requires your agreement.

Product information

How do IDLT Basics sizes fit?

IDLT Basics includes relaxed, boxy and oversized styles. These describe the intended silhouette; they do not mean every item has the same measurements. Compare the Measurements section on the product page with a garment you already wear before choosing your size.

Are all IDLT Basics tops made from the same fabric?

No. Fabric composition, weight and construction vary between products. Read Materials & Details on the individual product page for the specific fabric or blend, and follow the garment's care label. Do not assume that two similar-looking tops have the same composition or weight.

Returns & exchanges

Can I return my IDLT Basics order for a refund?

You can request an eligible return within 14 days after receiving your order; for separate deliveries from one order, the period starts with the last item. Start through your account or contact us. Return shipping for a change-of-mind refund is paid by the customer. Approved refunds are issued to the original payment method unless you agree otherwise. Conditions, exceptions and applicable refund deductions are explained in our Refund Policy.

Are exchanges free at IDLT Basics?

Yes. Accepted exchanges include a free prepaid return label and free shipping of the replacement. We confirm availability and any difference in item price before proceeding. Tell us the replacement you would like when requesting an exchange. See our Returns & Exchanges page for the full process.

Will I have to send a return to China?

Not necessarily. Our return locations include Italy, the United States and China. We confirm the appropriate return address for your request. Please follow the instructions we send rather than using the sender address on the parcel or choosing a return location yourself.

What if my item arrives damaged, defective or incorrect?

Contact us with your order number, a description of the issue and photos where possible. We will review the problem and arrange the appropriate remedy, including necessary return shipping where required. These cases are handled separately from ordinary change-of-mind returns, and your statutory consumer rights remain unaffected.